GET HELP FROM REAL SERVICENOW CSA EXAM QUESTIONS IN PREPARATION

Get Help From Real ServiceNow CSA Exam Questions in Preparation

Get Help From Real ServiceNow CSA Exam Questions in Preparation

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ServiceNow CSA Certification is suitable for IT professionals who are responsible for managing and administering ServiceNow in their organizations. ServiceNow Certified System Administrator certification helps professionals to enhance their skills and knowledge, which can lead to better job opportunities and career growth. ServiceNow Certified System Administrator certification also provides validation of the candidate's expertise in using the ServiceNow platform.

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ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a globally recognized certification program designed for IT professionals who want to demonstrate their expertise in managing and configuring ServiceNow systems. ServiceNow Certified System Administrator certification exam is ideal for individuals who are looking to advance their careers in IT service management and want to gain a competitive edge in the job market.

ServiceNow Certified System Administrator Sample Questions (Q296-Q301):

NEW QUESTION # 296
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?

  • A. Record Rule
  • B. UI Script
  • C. Client Script
  • D. Business Rule
  • E. Scheduled Job

Answer: D

Explanation:
Detailed Explanation:Business Rules in ServiceNow are server-side scripts that execute in response to database operations, such as when a record is displayed, inserted, updated, deleted, or queried. They are critical for automating processes, ensuring data integrity, and performing backend operations without user intervention. Business Rules can be set to run at different times, such as before or after the database action, depending on the requirement. (Reference: ServiceNow Documentation - Business Rules and Server-side Scripting)


NEW QUESTION # 297
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

  • A. Select Global Update Set
  • B. Select Normal role
  • C. Use System Administration > Normal Security module
  • D. End impersonation
  • E. Log out and back in

Answer: E

Explanation:
When working withHigh Security Settingsin ServiceNow (such assecurity_admin role), the systemtemporarily elevates your security privileges. To return tonormal admin security levels, the most effective way is tolog out and log back in.
Resets Elevated Security Permissions
Thesecurity_adminrole istemporarily assignedand will beremoved upon logout.
Logging out ensures that you return todefault admin security levels.
Prevents Unintended Access
If you remain inHigh Security Mode, you might makeunauthorized changes.
Logging outensures security compliance.
Best Practice in ServiceNow Security Administration
ServiceNow recommendslogging out after making security changestoavoid accidentally altering critical configurations.
Why Logging Out and Back In is the Correct Answer?
A: Use System Administration > Normal Security moduleIncorrect- No such module exists in ServiceNow.
B: Select Normal roleIncorrect- Youcannot manually remove thesecurity_adminrole. It expires uponsession logout.
D: Select Global Update SetIncorrect- TheUpdate Set selection does not affect security roles.
E: End impersonationIncorrect-Ending impersonation only applies when using the "Impersonate User" feature. It doesnot affect elevated security roles.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Managing High Security Settings#Elevating Security Roles in ServiceNow ServiceNow Docs - Logging Out to Reset Security Roles#Best Practices for Security Admin Role Official ServiceNow Documentation References:
Conclusion:The correct answer is:
C: Log out and back in
Logging outremoves elevated security roles, restoringnormal admin security levels.


NEW QUESTION # 298
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

  • A. Flows
  • B. Parent-Child Approvers.
  • C. Approver Delegates
  • D. Approval Criteria
  • E. Approval Chains

Answer: A

Explanation:
InServiceNow,Flows (Flow Designer)is the recommended way tomanage multi-level approvals and notificationsfor catalog items like ordering a new iPhone.
Why Flows?
#Automates Approval Processes- Flows allowsequential and parallel approval stepsto ensure that the request goes through multiple levels of approval.
#Built-in Notifications- Automatically sendsemail or system notificationsto requesters andapprovers at each step.
#Low-Code Solution- Eliminates the need for complex scripting by using agraphical interfaceto configure approvals and actions.
A user submits a request for anew iPhonethrough theService Catalog.
TheFlow Designer workflowstarts and routes the request to thefirst-level approver.
If approved, it moves to thesecond-level approver.
Notificationsare sent to the requestor and approvers at each step.
A: Parent-Child Approvers
No such built-in feature exists in ServiceNow. Approvals are handled viaFlow DesignerorWorkflow Engine.
B: Approval Chains
Approval Chains are not an officialServiceNow feature. The correct term isFlow Designer Approval Actions.
D: Approval Criteria
ServiceNow usesconditionsto define approval requirements, butApproval Criteriais not a standalone feature.
E: Approver Delegates
Delegates allow users toassign approvals to others, but theydo not manage multi-level approvals.
Reference:ServiceNow CSA Documentation - Flow Designer & Approval Management ServiceNow Product Documentation - Automating Approvals in Flow Designer(https://docs.servicenow.com)


NEW QUESTION # 299
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

  • A. Can Read
  • B. Can Author
  • C. Cannot Author
  • D. Can Contribute
  • E. Can Write

Answer: D

Explanation:
InServiceNow Knowledge Management, access towho can write articlesin aknowledge baseis controlled using the"Can Contribute"permission.
The"Can Contribute"tab allows administrators to specifywhich users or groups can create, edit, and manage knowledge articleswithin a specific knowledge base.
For example:
If a user isgranted "Can Contribute" access, they canwrite and editknowledge articles.
If a useronly has "Can Read" access, they canviewarticles butcannotcreate or modify them.
A: Can Read-Defines whocan viewknowledge articles, butnot who can writethem.
B: Can Write-No such tab exists in ServiceNow knowledge base settings. Instead, the correct term is"Can Contribute." D: Can Author-"Can Author" is not an official permission setting in ServiceNow. The correct term is"Can Contribute." E: Cannot Author-No such option exists in ServiceNow Knowledge Base permissions.
Reference:ServiceNow CSA Documentation - Knowledge Base Permissions
ServiceNow Product Documentation - Managing Knowledge Contributors(https://docs.servicenow.com)


NEW QUESTION # 300
What are examples of Core tables in the ServiceNow platform?

  • A. Configuration, Connect, Chat
  • B. User, Task, Incident
  • C. Work, Caller, Timecard
  • D. Team, Party, Awards

Answer: B


NEW QUESTION # 301
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